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Account & Profile

By Luiza
• 10 articles

Profile Overview

In a nutshell Profile is the section where users manage their account and view main information about their activity on the Zanlo platform. Here you can: • manage account settings; • navigate to main platform sections; • view activity statistics; • open detailed profile with statistics, subscriptions, and achievements. How to Open Profile Open the app main page and tap on the user avatar at the top of the screen. After that, the main profile screen opens. Main Profile Menu The first profile screen contains the main account management menu. Here you can: • open Leaderboard and see your position in user rankings; • go to Help Center; • open Promo codes section; • change app language; • view Terms & Conditions. This screen is used as quick access to main account sections and profile management. Quick Access to Balance The Balance block is also displayed on the main profile screen. By tapping it, you can navigate to the user balance page. Detailed information about balance and related operations is described in a separate article Balance. Entering the Profile If you tap on the top part of the profile screen (area with avatar, username, and level), a detailed profile page opens. This page displays user statistics and information about their platform activity. Here you can: • view user level (Level); • open Badges section; • view Followers and Following lists; • see activity and Event participation statistics. Profile Statistics Inside the profile, user activity statistics on the platform are displayed. For example: • number of followers and following; • successful predictions percentage; • profit for a specific period; • Brier Score; • number of Events and orders; • Volume; • Potential profit; • position in Leaderboard. Statistics can be displayed for different time periods. Share Profile At the top of the profile page, there is a Share button. With it, you can send a link to the user profile through external apps or social networks. Edit Profile To change profile data, tap on the settings icon (gear) at the top of the profile page. In settings you can: • change name; • change username; • add or change bio; • change avatar; • add profile design (skins); • add icon next to username. Also here you can: • add phone number (if registration was through Google or Apple ID); • add and confirm email. Important to Remember Some profile elements, statistics, and design may change as the platform develops and interface updates. Related Articles Balance Levels & Badges Brier Score Following Activity Promo Codes Security & Integrity

Last updated on Jul 26, 2026

Verification (KYC)

In a nutshell KYC (Know Your Customer) is a standard identity verification procedure. It is used to protect user accounts and prevent fraud. Verification usually takes several minutes and is conducted through a licensed verification provider. Is Verification Required? Verification (KYC) is not required to register or start using the platform. However, it may be requested in certain situations, such as: • for making withdrawals; • when suspicious activity is detected; • when additional account security verification is needed. Why Verification Is Needed The KYC procedure helps ensure that an account belongs to a real user and is used correctly. It is applied to: • protect user accounts and their funds; • prevent fraud and abuse; • comply with international security standards. In certain situations, identity confirmation may be required to perform operations or for additional account security verification. How to Complete Verification To verify your account, please follow these steps: 1. Access the Balance section: On the home screen, click the wallet icon located in the top right corner. 2. Click on the "KYC verification" option under the Quick actions menu. screenshot 3. Follow the on-screen instructions and upload your identity document. Verification is performed automatically through a verification provider and usually takes several minutes. In some cases, additional manual verification may be required, and the procedure may take longer. What Documents Are Suitable For identity verification, official photo documents are usually used, for example: • passport; • national ID card; • driver's license. (CNH)  The document must be valid and readable. Additional Verification In some situations, an extended identity verification procedure may be required. This may occur, for example, if the system needs to additionally confirm transaction security or protect the user account. In such cases, the platform may request additional confirmation through the verification provider. Data Security Identity verification is conducted through a licensed KYC provider that complies with international data protection and processing standards. Important: • documents and personal data are not stored on the Zanlo platform; • data is processed only by the verification provider; • the platform receives only the verification result (passed or not). Recommendations for Successful Verification For faster verification: • use a valid photo document; • make sure document data is clearly readable; • take photos in good lighting without glare and cut-off edges. If verification was not successfully completed, the procedure can be repeated. In certain cases, the system may request additional verification or re-confirmation of identity in accordance with platform security rules. What should I do if my account verification is rejected? If your account verification is rejected, it may be due to issues with the submitted documents. To resolve this: “Check your notifications: you may have received specific instructions on what needs to be corrected.” Review document requirements: make sure the documents meet the necessary criteria for verification. Contact Customer Support: if you need further clarification or assistance, our support team is available to help you continue with the process. More information: To learn more about the verification process, please refer to the articles below: Recommendations for Successful Verification [url] How to Complete Verification [url] Important to Remember • the KYC procedure is a standard security measure; • verification is conducted to protect users and prevent fraud; • the platform may request re-verification or refuse identity confirmation in accordance with security rules; • verification requirements and procedures may be updated as the platform develops and security requirements change. Related Articles Withdrawals Security & Integrity Levels & Badges Balance

Last updated on May 22, 2026

Levels & Badges

In a nutshell Levels and Badges on Zanlo reflect user progress and experience on the platform. They show the stage of engagement and type of activity, but do not affect Event outcomes, prices, or trading mechanics. What Are Levels Level is the status of user progress in the Zanlo ecosystem. Levels: • reflect the overall stage of platform use; • are used for gradual unlocking of features; • have Current, In progress, or Unlocked status. Level Structure and Logic Basic Basic is the base level assigned to a user immediately after registration. • displayed as Current Level; • is permanent — cannot be lost; • serves as the starting point of progress. After registration, the next level (Silver) is displayed with In progress status. Silver Silver is the next level after Basic. To obtain Silver, it is required to: • complete identity verification (KYC); • make first Pick. After fulfilling conditions: • Silver becomes Current Level; • Basic receives Unlocked status; • the next level (Gold) receives In progress status. Silver status, like Basic, is permanent and cannot be lost. Gold Gold is a level associated with regular user activity. • after fulfilling conditions, Gold becomes Current Level; • Basic and Silver receive Unlocked status; • the next level (Prime) transitions to In progress status. Gold is a maintained level. If the user does not maintain the required activity level: • Gold status may be lost; • the user automatically returns to Silver level. Activity criteria are displayed in the interface and may be updated. Prime Prime is the next level after Gold. • obtaining Prime requires fulfilling activity conditions and separate confirmation; • the obtaining process can run parallel to maintaining Gold level. After obtaining Prime, Basic, Silver, Gold levels receive Unlocked status. Prime receives Current Level status. Prime is a maintained level. If the user does not maintain the required activity level: • Prime status may be lost; • the user may be returned to Gold or Silver level (depending on activity). Level Statuses in Interface In the Zanlo interface, levels are displayed with the following statuses: • Current Level — current active user level; • In progress — level whose conditions are being fulfilled; • Unlocked — level that was achieved previously. What Are Badges Badges are visual indicators that reflect the type and depth of user activity within specific topics. Badges: • show in which areas the user is most active; • are informational in nature; • do not provide trading or financial advantages; • are not a recommendation or signal. How Badges Work Badges are assigned within individual topics and depend on user activity: • activity in football Events → football badges; • activity in other categories → corresponding topic badges; • active user invitations → referral activity badges. Badge types and obtaining conditions may change. Current information is always displayed in the Zanlo interface. Badge Types Badges have four levels that differ by color and status: • Fan — bronze badge • Expert — silver badge • Hero — gold badge • Legend — emerald badge Each level reflects the degree of user activity in a specific topic. Important to Remember • Levels and Badges do not affect: - Event outcomes; - outcome prices; - outcome probability; - order execution sequence. • Level and badge obtaining rules may be updated; changes should be monitored in the platform interface. Updates and Changes The logic of levels, badges, and their obtaining conditions may change as Zanlo develops. Current information is always available within the platform. Related Articles Contests Leaderboard Referral Program Trust & Fairness

Last updated on Jul 17, 2026

Brier Score

In a nutshell Brier Score is a metric that shows how accurately your Picks match confirmed Event outcomes, considering the timing of their execution. The lower the Brier Score value, the higher the decision accuracy within already completed Events. Why Brier Score Is Needed Zanlo is an opinion markets ecosystem where thinking, analysis, and decision quality matter. Brier Score helps: • assess how well your Picks matched actual Event outcomes; • see how decision timing affects final accuracy; • track your own dynamics and progress over time. This metric is widely used in professional prediction markets and data analysis and is available on Zanlo as a self-assessment and activity analysis tool. How Brier Score Works Brier Score value ranges from 0.0 to 1.0: • 0.0 — maximum possible accuracy (all Picks completely matched confirmed outcomes); • 1.0 — minimum accuracy (Picks did not match confirmed outcomes). Your personal Brier Score is calculated automatically based on already completed Events and considers: • chosen outcome; • Pick price at the moment it was made; • confirmed Event outcome. Brier Score is calculated only after Event completion and does not affect trading flow or results. Important to Remember • Brier Score is not a forecast and is not used for platform decision-making. • It does not affect prices, orders, or Event outcomes. • Brier Score value is intended exclusively for statistics display and analysis. • Low or high Brier Score does not guarantee future results. Where to View Your Brier Score To view your Brier Score: • Open Profile by tapping the avatar on the main page. • Scroll down the page to the statistics block. Your current Brier Score and related activity indicators are displayed there. If you actively participate in Events, the value updates automatically after each completed Event. Related Articles Profile Overview Levels and Badges What Is Portfolio Event Status

Last updated on Jul 17, 2026

Notifications

In a nutshell Zanlo uses a multi-level notification system that allows tracking platform events and managing how they are received. Users can: • view all notifications in the internal message center; • configure which notifications to receive and through which channels. Where to View Notifications: Inbox Center Home → bell icon Inbox is the internal notification center on Zanlo. It displays all events related to user activity on the platform, regardless of the selected delivery channel. Inbox is used as a unified notification feed. Notification Categories in Inbox Center Inbox Center is divided into several categories: All All notifications without filtering. Picks Updates related to Picks and orders: • order status changes; • TP / SL execution; • Event trading completion. Events Event notifications: • Event transitions between statuses; • outcome confirmation; • new Events appearing in tracked categories. Social Social activity notifications, including: • new followers; • actions of users you follow; • following activity related to Picks and Event participation; • badge receiving and achievements. Tips Information tips and recommendations, including: • Tips & Insights. Tournaments Notifications related to tournaments, challenges, and contests. Where to Configure Notifications Notification settings are located at: Profile → Settings → Notifications In this section, you can enable or disable each notification type separately. Notification Types and Settings Orders & Market Activity • Order status updates; • Event updates; • Subscriptions & Favorites updates. Payments & Balance • Deposits and withdrawals notifications; • Bonus funds balance change notifications. Progress & Rewards • Level updates; • New badges; • Task rewards (Daily Tasks & Event Tasks); • Referral rewards; • Leaderboard rank changes; • Tournaments & Contests. Recommendations • Tips & Insights; • Promotional offers. The list of available notification types may be updated over time and is always displayed in the settings section. Notification Delivery Channels For most notifications, you can select one or several delivery channels: • In-App — notifications in Inbox on the platform; • Push — notifications on device; • Email — email messages (for specific notification types). Email notifications are used limitedly and have an informational or service nature. Marketing Communications When registering on Zanlo, users give consent to receive marketing communications. Users can: • change settings for receiving such messages at any time; • opt out of marketing communications through profile settings or link in email. Opting out of marketing communications does not affect receiving service notifications related to security, Events, and account status. How to Change Notification Settings • Go to Profile → Settings → Notifications • Select notification categories • Specify delivery channels: In-App, Push, Email • Settings are saved automatically If Notifications Are Not Coming Check: • whether Push notifications are allowed in device settings; • internet connection; • notification settings in profile; • Spam folder (for Email); • app version relevance. Important to Remember • Inbox displays all notifications regardless of delivery channel. • Notifications are informational in nature and do not affect trading flow. • Users independently manage the volume and format of messages received. Related Articles Profile Overview What Is Portfolio Picks (how to buy / how to sell) Levels and Badges Event Status

Last updated on May 22, 2026

Account Deletion

In a nutshell If desired, users can delete their account on Zanlo. After initiating deletion, users have 14 calendar days to cancel this action and restore full platform access. How to Initiate Account Deletion To begin the account deletion process: Home → Menu → Profile → Settings → Delete account After this, the deletion confirmation screen opens. What to Check Before Deletion Before initiating the account deletion process, make sure that: • the Real Funds balance has no money; • all necessary actions (withdrawal of funds, activity completion) are performed in advance. ❗ After initiating the deletion process: • trading functionality becomes limited; • deposits and withdrawals are blocked; • part of platform functions are restricted. Waiting Period (Deletion Pending) After confirming deletion, the account transitions to Deletion pending status. This means: • the account is not yet deleted; • a 14-day waiting period begins; • during this time, you can cancel account deletion. Deletion pending status is displayed: • in profile; • in Balance section; • on screens related to Picks trading functionality and profile editing, as well as other platform screens. How to Cancel Account Deletion If you change your mind, account deletion can be cancelled at any time within 14 days. To do this: • go to account settings; • tap Cancel deletion of account; • confirm the action. After cancelling deletion: • the account remains active; • full platform functionality is restored. What Happens If Deletion Is Not Cancelled If deletion was not cancelled within 14 calendar days: • the account is deleted without recovery possibility; • Event participation history is deleted; • statistics, levels, badges, and task progress are deleted; • repeated account recovery at user request is impossible. Funds and Account Deletion ❗ If at the moment of completing the 14-day period funds remain on the Real Funds balance, these funds will be irretrievably lost. By initiating the account deletion process, users confirm agreement with platform rules regarding account deletion. Important to Remember • Account deletion is not an instant action. • Within 14 days, users retain the ability to cancel deletion. • After final deletion, account recovery is impossible. • Responsibility for withdrawing funds before account deletion lies with the user. Related Articles Balance Transaction History Profile Overview

Last updated on May 22, 2026

Account Protection

In a nutshell Account and user fund security is a priority task for Zanlo. The platform uses technical and organizational protection measures and works with licensed external providers for payment and data processing. Zanlo does not store user funds and does not store personal or payment data. Users, in turn, are responsible for controlling access to their account and compliance with platform usage rules. What Information Zanlo Does Not Store Zanlo does not store: • user funds; • bank card and payment method data; • personal and sensitive data; • identity verification (KYC) data; • access to user wallets or payment accounts. How Your Data and Payments Are Processed • All deposits and withdrawals are processed through licensed payment providers. • The platform receives only technical transaction statuses, without access to payment details. • Personal data and KYC information are processed exclusively by third-party licensed providers. • Data processing is carried out in accordance with applicable data protection requirements, including GDPR and other current regulations. Zanlo does not independently store or process funds and personal data. Main Account Protection Tools 1. Mobile Phone Number Your mobile phone number is used for secure login and receiving one-time verification codes (OTP). Recommendation: If you registered using Google, add a phone number to your profile for extra security. Why this matters: • Improves account security • Reduces the risk of losing access • Ensures all login methods are linked to a single account 📌 Important: Without a phone number, different login methods may be treated as separate accounts. These accounts cannot be merged, and data (funds, progress, history) will remain separate. Security guidelines • Use a phone number you have permanent access to • Do not share your phone number or OTP codes • Avoid temporary or virtual numbers • Protect your device with a password or biometrics • Restrict access to SMS or apps where codes are received ❗ If you lose access to your phone number, account recovery may not be possible. 2. Google account You can register and log in using your Google account. • Only basic data required for platform operation is shared • Account security depends on your Google settings Recommendation: Add a mobile phone number for additional protection. 3. Account Ownership and Access Rules Your account is personal and non-transferable. You must not: • Share your account with others • Sell or buy accounts • Allow access to minors • Provide access to users in restricted regions Violating these rules may result in account restrictions or permanent blocking. 4. Responsible Use and Self-Control If you feel your activity is becoming difficult to manage, take action early. You may notice: • Loss of control • Excessive use • Emotional or financial stress What you can do • Use the Control Center to manage your activity • Temporarily limit your access • Delete your account if necessary • Seek support from a qualified professional Zanlo encourages responsible use and provides tools to help you stay in control. Documents and Security Policy Official documents are available on Zanlo: • Terms of Use • Privacy Policy • KYC & Compliance Policy • Risk Disclosure They describe platform usage rules and data processing. Important to Remember • Account and fund security is Zanlo's priority. • The platform does not store user money and personal data. • Users are responsible for preserving access to their account. • Transferring account to third parties, including minors, is a violation of platform rules. • Rule violations may lead to account blocking and access loss. Related Articles Verification (KYC) Control Center Account Deletion Security & Integrity

Last updated on May 22, 2026

Account Restrictions

In a nutshell If you see the Account restricted message on the platform — this means account access is restricted by Zanlo security system. The restriction is applied to protect users, funds, and platform integrity and requires user action. What Account Restricted Means Zanlo uses a unified account restriction status — Account restricted. With active restriction: • part of platform functions may be unavailable; • operations and actions may be limited; • account data is preserved, but platform use is suspended. Specific restriction reasons are not displayed in the interface and are not publicly disclosed. What to Do First 1. Do Not Create a New Account Zanlo allows creating only one account per user. Creating a new account to bypass restrictions: • is a violation of platform rules; • may lead to final blocking; • may result in additional restrictions. 2. Contact Customer Support If you believe the restriction was applied incorrectly, contact support through Help Center and follow instructions. Request review may take time. Restrictions may remain during the review period. Zanlo does not guarantee access restoration — the decision is made based on platform rules and review results. 3. If You Understand You Violated Rules If you realize your actions violated platform rules: • do not create new accounts; • do not attempt to bypass restrictions; • do not waste your and our time on formal appeals. It is important to understand what happened and not repeat such actions in the future. Important to Remember • Zanlo does not disclose internal security criteria and signals. • Restrictions are applied automatically and/or within reviews. • Attempts to pressure support, bypass the system, or repeated violations may lead to sanction escalation. How to Reduce Future Restriction Risk It is recommended to strictly follow platform rules and not perform the following actions: Accounts and Access: • do not use others' phone numbers; • do not use one-time, virtual, or rented numbers; • do not use others', purchased, or rented Google Account or Apple ID accounts; • do not share account, login, passwords, OTP codes, or mobile device with third parties; • do not provide account access to minors; • do not provide access to citizens or residents of other countries where platform use is restricted; • do not engage in multi-accounting in any form. Finance and Bonuses: • do not use others' payment cards or payment methods; • do not share your payment data with others; • do not pay for operations with payment methods that do not belong to you; • do not attempt to manipulate balance, transactions, or payouts; • do not engage in fraud with bonuses, CFP, promo codes, or referral program. Technical Restrictions: • do not use VPN, TOR, proxies, anti-detect browsers, virtual machines, and similar tools; • do not attempt to bypass platform control and security systems; • do not use automated scripts, bots, or third-party tools. Data and Documents: • do not falsify personal data; • do not provide false information; • do not use fake or altered documents; • do not attempt to pass verification on behalf of another person. Behavior and Communication: • do not use profanity, insults, threats on the platform; • do not publish offensive or misleading materials; • do not perform actions causing reputational damage to the platform; • do not use trademarks and Zanlo mentions in offensive or misleading context. ❗ Document forgery, protection system bypass, financial fraud, and serious violations may lead not only to account blocking but also to legal proceedings in accordance with applicable law. Related Articles Account Protection Verification (KYC) Security & Integrity Account Deletion

Last updated on May 22, 2026

Leaderboards

Leaderboards on Zanlo In a nutshell Leaderboards on Zanlo show user rankings across different contexts on the platform. They are used to display activity and results according to the specific rules of each leaderboard. The platform has several types of leaderboards, each with its own logic for calculating and displaying results. Types of leaderboards 1. Main platform leaderboard The main leaderboard shows user rankings across the entire platform. It shows: - the user’s position in the ranking; - the result in monetary terms; - the selected time period. The main leaderboard supports time-based filtering: - All time — all time; - 7 days — the last 7 days; - 30 days — the last 30 days. Where to find the main leaderboard Menu → Profile → Leaderboard 2. Contest leaderboards Contest leaderboards show user rankings only within a specific contest. In structure they mirror the main leaderboard, but: - they include only participants of the selected contest; - results are calculated only according to that contest’s rules; - the data does not affect the main platform leaderboard. Where to find a contest leaderboard **Rewards → Contests → select a Contest → Participants ** The Participants section displays the leaderboard of contest participants and their rankings. 3. Referral program leaderboard The referral program leaderboard ranks users by the number of referrals they’ve brought in. In this leaderboard: - no monetary metric is used; - rankings are based on the number of referrals brought in and how many of them are active; - the rules of the referral program apply. Where to find the referral leaderboard **Rewards → Referral Program → Leaderboard tab ** What to keep in mind - Each leaderboard has its own scoring rules. - A position on one leaderboard does not automatically carry over to other leaderboards. - Results depend on the selected time period and the conditions of the specific leaderboard. - Leaderboards are designed to display statistics, not to evaluate or predict future results. Data updates Leaderboard data: - updates automatically; - may update with a delay; - reflects the state at the time of the last recalculation. Zanlo does not guarantee instant, real-time updates to rankings. Limits and rules - Leaderboards show only public profile information. - Participation in leaderboards is possible only when the platform rules are followed. - Violating the terms of use, participating from multiple accounts, or transferring an account to a third party may result in removal from leaderboards and other restrictions. Related articles Profile Overview Levels & Badges Referral Program

Last updated on May 22, 2026