In a nutshell
If you see the Account restricted message on the platform — this means account access is restricted by Zanlo security system.
The restriction is applied to protect users, funds, and platform integrity and requires user action.
What Account Restricted Means
Zanlo uses a unified account restriction status — Account restricted.
With active restriction:
• part of platform functions may be unavailable;
• operations and actions may be limited;
• account data is preserved, but platform use is suspended.
Specific restriction reasons are not displayed in the interface and are not publicly disclosed.
What to Do First
1. Do Not Create a New Account
Zanlo allows creating only one account per user.
Creating a new account to bypass restrictions:
• is a violation of platform rules;
• may lead to final blocking;
• may result in additional restrictions.
2. Contact Customer Support
If you believe the restriction was applied incorrectly, contact support through Help Center and follow instructions.
Request review may take time. Restrictions may remain during the review period.
Zanlo does not guarantee access restoration — the decision is made based on platform rules and review results.
3. If You Understand You Violated Rules
If you realize your actions violated platform rules:
• do not create new accounts;
• do not attempt to bypass restrictions;
• do not waste your and our time on formal appeals.
It is important to understand what happened and not repeat such actions in the future.
Important to Remember
• Zanlo does not disclose internal security criteria and signals.
• Restrictions are applied automatically and/or within reviews.
• Attempts to pressure support, bypass the system, or repeated violations may lead to sanction escalation.
How to Reduce Future Restriction Risk
It is recommended to strictly follow platform rules and not perform the following actions:
Accounts and Access:
• do not use others' phone numbers;
• do not use one-time, virtual, or rented numbers;
• do not use others', purchased, or rented Google Account or Apple ID accounts;
• do not share account, login, passwords, OTP codes, or mobile device with third parties;
• do not provide account access to minors;
• do not provide access to citizens or residents of other countries where platform use is restricted;
• do not engage in multi-accounting in any form.
Finance and Bonuses:
• do not use others' payment cards or payment methods;
• do not share your payment data with others;
• do not pay for operations with payment methods that do not belong to you;
• do not attempt to manipulate balance, transactions, or payouts;
• do not engage in fraud with bonuses, CFP, promo codes, or referral program.
Technical Restrictions:
• do not use VPN, TOR, proxies, anti-detect browsers, virtual machines, and similar tools;
• do not attempt to bypass platform control and security systems;
• do not use automated scripts, bots, or third-party tools.
Data and Documents:
• do not falsify personal data;
• do not provide false information;
• do not use fake or altered documents;
• do not attempt to pass verification on behalf of another person.
Behavior and Communication:
• do not use profanity, insults, threats on the platform;
• do not publish offensive or misleading materials;
• do not perform actions causing reputational damage to the platform;
• do not use trademarks and Zanlo mentions in offensive or misleading context.
❗ Document forgery, protection system bypass, financial fraud, and serious violations may lead not only to account blocking but also to legal proceedings in accordance with applicable law.
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