In a nutshell
KYC (Know Your Customer) is a standard identity verification procedure.
It is used to protect user accounts and prevent fraud.
Verification usually takes several minutes and is conducted through a licensed verification provider.
Is Verification Required?
Verification (KYC) is not required to register or start using the platform. However, it may be requested in certain situations, such as:
• for making withdrawals;
• when suspicious activity is detected;
• when additional account security verification is needed.
Why Verification Is Needed
The KYC procedure helps ensure that an account belongs to a real user and is used correctly. It is applied to:
• protect user accounts and their funds;
• prevent fraud and abuse;
• comply with international security standards.
In certain situations, identity confirmation may be required to perform operations or for additional account security verification.
How to Complete Verification
To verify your account, please follow these steps:
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Access the Balance section: On the home screen, click the wallet icon located in the top right corner.
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Click on the "KYC verification" option under the Quick actions menu.
screenshot -
Follow the on-screen instructions and upload your identity document.
Verification is performed automatically through a verification provider and usually takes several minutes. In some cases, additional manual verification may be required, and the procedure may take longer.
What Documents Are Suitable
For identity verification, official photo documents are usually used, for example:
• passport;
• national ID card;
• driver's license. (CNH)
The document must be valid and readable.
Additional Verification
In some situations, an extended identity verification procedure may be required.
This may occur, for example, if the system needs to additionally confirm transaction security or protect the user account.
In such cases, the platform may request additional confirmation through the verification provider.
Data Security
Identity verification is conducted through a licensed KYC provider that complies with international data protection and processing standards.
Important:
• documents and personal data are not stored on the Zanlo platform;
• data is processed only by the verification provider;
• the platform receives only the verification result (passed or not).
Recommendations for Successful Verification
For faster verification:
• use a valid photo document;
• make sure document data is clearly readable;
• take photos in good lighting without glare and cut-off edges.
If verification was not successfully completed, the procedure can be repeated.
In certain cases, the system may request additional verification or re-confirmation of identity in accordance with platform security rules.
What should I do if my account verification is rejected?
If your account verification is rejected, it may be due to issues with the submitted documents. To resolve this:
“Check your notifications: you may have received specific instructions on what needs to be corrected.”
Review document requirements: make sure the documents meet the necessary criteria for verification.
Contact Customer Support: if you need further clarification or assistance, our support team is available to help you continue with the process.
More information:
To learn more about the verification process, please refer to the articles below:
Recommendations for Successful Verification [url]
How to Complete Verification [url]
Important to Remember
• the KYC procedure is a standard security measure;
• verification is conducted to protect users and prevent fraud;
• the platform may request re-verification or refuse identity confirmation in accordance with security rules;
• verification requirements and procedures may be updated as the platform develops and security requirements change.