Balance & Funds

By Luiza

• 7 articles

Deposits

In a nutshell You can deposit funds on Zanlo using payment methods available in your region. Fund crediting occurs automatically — immediately or within timeframes set by the payment provider. How to Deposit Funds Balance → Deposit • Open Balance section. • Tap Deposit. • Select available payment method (depending on country and profile region). • Enter deposit amount. • Follow on-screen prompts — the system will show the payment form, details, or QR code. • Confirm payment with the selected payment provider. After transaction confirmation: • funds are credited to Real funds; • if fee compensation applies, it is credited to Bonus funds. Minimum Deposit Amount The default minimum deposit amount is $10. Important: • minimum amount may vary depending on region; • actual minimum is displayed before confirming deposit; • Zanlo cannot change minimum limits set by the payment provider. Fees and Compensations Some payment providers may charge a fee for deposits. In such cases, Zanlo may compensate these costs in the form of Bonus funds. Important to consider: • compensation is credited not to Real funds, but to Bonus funds; • Bonus funds are used in accordance with platform rules; • compensation conditions may depend on region, payment method, user level, and active promo codes. Deposit Statuses Each deposit has a status displayed in transaction history: • Pending — payment is being processed by the payment provider. This is a normal status, especially for bank transfers or local payment methods; • Success — payment successfully processed, funds credited to balance; • Failed — payment was not completed, funds not credited. ❗ While payment has Pending status, it is still being processed by the payment system and requires no action from the user. How are transactions secured? • Zanlo works only with licensed payment providers. • The platform does not store bank card, account, or user payment details data. • Data transmission occurs directly between user and payment provider. • Each deposit is displayed in transaction history after processing. Where to View Deposit History Balance → Transaction History Use the Deposits operation type filter to see all deposits and their current status. When to Contact Support My deposit was not credited. What should I do? Before contacting support, check your deposit status. Each deposit request has a status displayed in transaction history: • Pending — payment is being processed by the payment provider. This is a normal status, especially for bank transfers or local payment methods; • Success — payment successfully processed, funds credited to balance; • Failed — payment was not completed, funds not credited. ❗ While payment has Pending status, it is still being processed by the payment system and requires no action from the user. Contact support through Help Center if: • funds were debited by the payment provider; • the deposit status remains pending longer than expected. • status is Failed but funds were debited. Before contacting: • make sure funds were actually debited from the payment method; • prepare payment confirmation (receipt, screenshot, or transaction ID). Related Articles Balance Transaction History Fees & Payouts Withdrawals Security & Integrity

Last updated on Jul 26, 2026

Withdrawals

In a nutshell You can withdraw funds from your Real funds balance on Zanlo using payment methods available in your region. Withdrawal request is processed automatically or within timeframes set by the payment provider. How to Withdraw Funds Balance → Withdraw • Open Balance section. • Tap Withdraw. • Select available withdrawal method (depending on country and profile region). • Enter amount you want to withdraw. • Check recipient data. • Confirm operation — the system may request confirmation code or additional verification. After confirmation, the request enters processing. You will receive notification when the operation is completed. Identity Verification (KYC) Identity verification (KYC) is required to withdraw funds. Important to understand: • if KYC is not passed or not completed, withdrawal may be denied; • when attempting withdrawal without passed KYC, the system will suggest completing verification; • users understand and accept that without successful KYC, withdrawal is impossible. KYC is a mandatory procedure and is applied to protect users and comply with regulatory requirements. Important Notes & Recommendations • Withdrawal is possible only from Real funds. • Available methods and limits depend on region. • Zanlo does not set withdrawal processing timeframes — they are determined by the payment provider. • Method availability may change over time. To avoid request cancellation or increased review time, it is recommended to withdraw funds to the same payment method that was used to deposit funds. Using a different payment method may: • lead to additional checks; • increase request processing time; • in certain cases lead to withdrawal denial. Minimum Withdrawal Amount The default minimum withdrawal amount is $10. Important: • minimum amount may vary depending on region; • limits may change for regulatory, technical, or payment reasons; • current restrictions are displayed before confirming withdrawal. Fees and Compensations Payment providers may charge a fee for withdrawal operations. In such cases, Zanlo may compensate the payment provider fee in the form of Bonus funds. Consider: • compensation is credited not to Real funds, but to Bonus funds; • Bonus funds are used in accordance with platform rules; • compensation conditions may depend on region, payment method, user level, and active promo codes. Where to View Withdrawal History Balance → Transaction History Use the Withdrawals operation type filter to see all withdrawal requests and their current status. I didn’t receive my withdrawal. What should I do? Before contacting support, check your withdrawal status. Each withdrawal request has a status displayed in transaction history: • Pending — request is being processed by the payment provider; this is a normal status and requires no action from the user; • Success — withdrawal successfully completed, funds credited to recipient; • Failed — operation was not completed, funds were not withdrawn. **Contact support through Help Center if: ** • withdrawal status remains Pending for more than 24 hours; • status is Failed but funds were debited; • questions arose about completed withdrawal. Before contacting: • check operation status in Transaction History; • prepare operation data (method, amount, date). Withdrawal Security • Zanlo works only with licensed payment providers. • The platform does not store user payment details. • All operations go through secure payment system channels. Related Articles Balance Transaction History Deposits Fees & Payouts Verification (KYC) Security & Integrity

Last updated on May 22, 2026

Payment Issues

In a nutshell If a payment on Zanlo did not go through or is being processed, this does not mean funds are lost. In most cases, payment is either declined by the payment provider or bank, or temporarily being processed and resolves automatically. 1. Check Payment Status Go to: Balance → Transaction History → Deposits Each payment displays a status: • Success — payment successfully completed, funds credited; • Pending — payment is being processed by the payment provider; • Failed — transaction was not completed. ❗ While payment has Pending status, it is being processed by the payment system and requires no action from the user. 2. Check If Funds Were Debited Open banking app or payment service and check operation status: • if funds were not debited — payment was declined, you can try again; • if funds were debited but are not displayed on balance — payment is on the payment provider side and usually returns automatically within 24 hours. Important: if payment was not successfully completed, funds are not credited to the platform and remain on the payment provider or bank side. 3. Check Details Correctness Payment may be declined due to incorrect payment data. Make sure that: • details are entered correctly; • selected payment method supports operations in your region; • payment method is not restricted or blocked; • payment method has sufficient funds to complete the operation; • decline was not initiated by bank or payment system. 4. Check Connection and Device If payment was made through browser or mobile app: • make sure internet connection is stable; • VPN, proxy, or blockers were not used; • pop-up windows were not blocked; • page was not refreshed during transfer. Sometimes it helps to: • refresh page; • restart app; • clear cache. 5. When to Contact Support Contact support through Help Center if: • deposit status remains Pending beyond the expected timeframe; • status is Failed but funds were debited; • payment was declined without obvious reason. Before contacting, prepare: • screenshot of payment confirmation from bank or payment service; • date and amount of operation; • used payment method. 6. Important About Payment Methods To avoid payment issues: • do not use others' payment methods; • do not pay for operations with your payment methods for other Zanlo accounts; • do not use payment methods prohibited in your region or country; • do not use payment methods registered to third parties. Using inappropriate or others' payment methods may lead to payment decline or additional checks from payment provider. 7. How to Avoid Issues in the Future It is recommended to: • use only own payment methods; • check available balance before payment; • consider payment method restrictions and rules; • not refresh page during transfer; • use methods officially supported in your region; • not use VPN, TOR, or similar tools during payment. Related Articles Deposits Withdrawals Transaction History Fees & Payouts Verification (KYC)

Last updated on May 22, 2026

Balance

In a nutshell Balance is the section where all user funds and assets on Zanlo are displayed: available funds, funds engaged in Events, bonuses, and service balances. Balance updates automatically after each operation — purchase, sale, order placement, bonus crediting, or fund withdrawal. How to Open Balance Section Balance section is accessible in several ways: • via Home → Menu → Balance; • from any screen where current balance is displayed in the upper part of interface (for example, $10.55). When tapping displayed balance, user automatically transitions to Balance section. Available Funds Available funds are funds that are available for use in new Picks at the current moment. Available funds composition displays: • Real funds — real monetary funds; • Bonus funds — bonus funds provided by the platform. Available funds are used when creating new Picks. Real Funds Real funds are the user's real monetary funds. Real funds include: • funds deposited through deposit; • profit obtained from Event participation, including profit from share sales. Real funds: • can be used for new Pick participation; • can be withdrawn from platform in accordance with withdrawal rules. Bonus Funds Bonus funds are additional funds provided to user within: • tasks and activities; • contests; • referral programs; • promotions and special offers. Important: • Bonus funds cannot be withdrawn; • profit obtained using Bonus funds is converted to Real funds; • Bonus funds have limited validity period. If Bonus funds were not spent in operations within 14 days from crediting moment, they are automatically cancelled. Spending means actual Bonus funds use in platform operations. Invested and Held Funds Balance section also displays how funds are already used on the platform. Invested Invested are funds that are already used for making Picks. This block displays: • total amount of invested funds; • separately — which part was used from Real funds and Bonus funds. Held Held are funds that are temporarily reserved in open orders (for example, when placing limit orders). While order is not executed or not cancelled: • funds are considered Held; • they are unavailable for other operations. Held block also displays: • total amount; • distribution between Real funds and Bonus funds. How Funds Are Debited When Making Picks When making Picks, funds are debited automatically in 70/30 proportion, where 70 — Real funds, 30 — Bonus funds. User does not choose from which balance debiting will be made. If one balance has insufficient funds, missing amount is compensated by another available balance. CFP and Coins Balance section also displays: • number of available CFP (Commission Free Pick); • number of Coins. CFP and Coins have their own usage rules described in corresponding Help Center articles. Transition to Portfolio Visit Portfolio button is available from Balance section. It leads to Portfolio where you can: • see all active Picks; • check Event status; • manage Sell, TP / SL, and orders; • view details for each Event. Transparency and Data Update • Balance updates automatically after each operation. • All changes are recorded and available to user. • Interface refresh may be required to display current data. • Zanlo does not change balance manually and does not apply hidden adjustments. Related Articles Deposits Withdrawals Transaction History Profile Overview Fees & Payouts CFP (Commission Free Pick)

Last updated on Jul 20, 2026

Transaction History

In a nutshell Transaction history is a log of all user balance changes on Zanlo. In this section you can: • track account fund movements; • check deposits and withdrawals; • view Coins credit and debit history; • if necessary — examine operations at single Event level. History updates automatically and is available at any time. Where Transaction History Is Located Go to: Balance → Transaction history Inside the section, three main tabs are available: • Account • Deposits • Withdrawals Deposits and Withdrawals Deposits and Withdrawals tabs display operations related to fund deposits and withdrawals. For these operations, statuses are used: • Success — operation successfully completed; • Pending — operation is being processed; • Failed — operation was not completed. Statuses apply only to deposits and withdrawals. Account Account tab shows all balance changes related to actions within the platform. Inside Account, filters are available: • All • Credit • Debit • Coins Credit Credit includes any fund credits to account, including: • fund crediting based on activity results related to Event participation; • funds received from share sales; • fund return when operations are cancelled; • bonus credits. Debit Debit includes any fund debits from account, including: • fund use in Picks; • debits within platform operations; • other actions reducing balance. Coins Coins section displays Coins movement: • Coins credits for tasks, activities, and events; • Coins debits, for example, when using in Marketplace. Each record shows: • Coins quantity; • operation type; • operation date and time. Operation Details and Events If an operation in Account section is related to Event, tapping it opens a detailed list of all fund movements within this Event. This allows: • viewing all debits and credits for specific Event; • understanding how balance changed within one Event; • checking final calculation. Important to Remember • Transaction history reflects actual balance changes. • History records are not edited and not changed manually. • Displayed data corresponds to current account state. When Transaction History May Be Needed This section is useful when you need to: • check deposit or withdrawal; • understand fund movement; • view bonus or Coins credits; • prepare data for support contact. Related Articles Balance Deposits Withdrawals Payment Issues What Is Portfolio

Last updated on May 22, 2026

Wallet History Report

In a nutshell Wallet history report is a report with user wallet transaction history on Zanlo platform for selected period. Report contains only factual data about fund deposits and withdrawals and is intended for personal accounting, operation verification, or history export. What Wallet History Report Includes Report includes operations for selected time period, including: • deposits; • fund withdrawals; • operation dates and times; • operation amounts; • operation direction (credit or debit); • unique transaction IDs. Report is formed without analytics and interpretations. What Wallet History Report Does NOT Include Important to understand that Wallet history report: • does not calculate profit or losses; • does not analyze user activity; • does not contain data on Events, Picks, or orders; • does not display Event participation results; • is not a financial or tax report formed by platform. Report reflects only wallet operation history. How to Get Wallet History Report • Go to Balance → Statements & Reports. • Select Wallet history. • Specify report period (Start date and End date). • Tap Email statement. Report will be sent to email specified in user profile. If email is not specified: • system will suggest adding email to profile; • after adding email, report must be requested again. Report Formation and Delivery • report is formed automatically based on Transaction history data; • sent to email linked to account; • data reflects operation status at report formation moment; • delivery timeframes depend on request processing by system. When Wallet History Report May Be Needed Report may be useful when you need to: • check deposits and withdrawals for specific period; • maintain personal financial accounting; • restore operation history; • provide data to accountant or financial consultant. Important to Remember • Wallet history report is informational in nature. • User independently is responsible for data interpretation and use. • Zanlo does not make changes to formed reports. • Report is formed only for operations completed at request moment. Related Articles Transaction History Balance Deposits Withdrawals Fees & Payouts

Last updated on May 22, 2026

Bonus Funds, Coins, CFP

In a nutshell Zanlo uses three bonus types, each performing its own function: • Bonus funds — bonus funds for making Picks; • CFP (Commission Free Pick) — bonus removing platform commission for positive Pick result or when reselling shares; • Coins — internal currency for making purchases in Marketplace. Each bonus type has its own application rules and restrictions. Bonus Funds What It Is Bonus funds are bonus funds that can be used for making Picks the same way as Real funds. Important: • Bonus funds are not real money, but can be used to make Picks; • Bonus funds cannot be withdrawn from platform; • profit obtained using Bonus funds is credited to Real funds and can be withdrawn in accordance with platform rules; • Bonus funds have limited validity period — they expire after 14 days from crediting moment. Where to Get Bonus Funds Bonus funds may be credited within: • start-up incentives when beginning platform use; • referral program; • contest and activity participation; • payment method fee compensation; • promo code application; • special campaigns and Zanlo promo activities. Bonus Funds Usage Rules • Bonus funds cannot be withdrawn or exchanged for real money; • Bonus funds are used when making Picks; • for negative Pick results, Bonus funds are debited; • Bonus funds have limited validity period and may be cancelled. “How Bonus Funds Are Used When Making Picks” or “How to use Bonus Funds” When placing a Pick, the system may use both Real Funds and Bonus Funds available in your balance. Funds are applied according to the following logic: • When both balances are available, Picks are funded using 70% Real Funds and 30% Bonus Funds. • If one balance is insufficient, the system automatically uses available funds from the other balance. Examples: • If you have Bonus Funds but no Real Funds, you can still make a Pick as long as your Bonus balance covers the required amount. • If you only have Real Funds and no Bonus Funds, 100% of the Pick value will be taken from Real Funds. This mechanism allows Picks to be executed as long as sufficient total funds are available. CFP (Commission Free Pick) What It Is CFP (Commission Free Pick) is a bonus model where platform does not charge commission if Pick with applied CFP: • completed with positive result; • or was resolved with a positive result. Important: • one CFP is applied to one share; • CFP is applied automatically at use moment; • CFP does not affect Event outcome and does not change market mechanics; • CFP cannot be unlinked from share after application. Where to Get CFP CFP may be obtained through: • Marketplace; • referral program; • user level increase; • special promo activities. Coins What It Is Coin Coins are Zanlo internal currency used exclusively within platform. Coins are used for Marketplace purchases: • acquiring profile design elements; • purchasing CFP and other digital items. Coins are not related to Picks and do not participate in trading operations. Where to Get Coins Coins may be credited for: • Daily Tasks completion; • Event Tasks completion; • seasonal campaigns; • leaderboard activity participation; • level and achievement progress. Coins Restrictions • Coins cannot be withdrawn; • Coins cannot be exchanged for Real funds or Bonus funds; • Coins are used only within Marketplace; • Coins validity period may depend on specific campaign conditions. Where to View Bonuses and Balances You can view all your funds in the Balance section of the Zanlo. Balance section displays: • Real funds; • Bonus funds; • Coins; • CFP. Related Articles Balance CFP (Commission Free Pick) Marketplace Levels & Badges

Last updated on Jul 26, 2026