In a nutshell
You can deposit funds on Zanlo using payment methods available in your region.
Fund crediting occurs automatically — immediately or within timeframes set by the payment provider.
How to Deposit Funds
Balance → Deposit
• Open Balance section.
• Tap Deposit.
• Select available payment method (depending on country and profile region).
• Enter deposit amount.
• Follow on-screen prompts — the system will show the payment form, details, or QR code.
• Confirm payment with the selected payment provider.
After transaction confirmation:
• funds are credited to Real funds;
• if fee compensation applies, it is credited to Bonus funds.
Minimum Deposit Amount
The default minimum deposit amount is $10.
Important:
• minimum amount may vary depending on region;
• actual minimum is displayed before confirming deposit;
• Zanlo cannot change minimum limits set by the payment provider.
Fees and Compensations
Some payment providers may charge a fee for deposits.
In such cases, Zanlo may compensate these costs in the form of Bonus funds.
Important to consider:
• compensation is credited not to Real funds, but to Bonus funds;
• Bonus funds are used in accordance with platform rules;
• compensation conditions may depend on region, payment method, user level, and active promo codes.
Deposit Statuses
Each deposit has a status displayed in transaction history:
• Pending — payment is being processed by the payment provider. This is a normal status, especially for bank transfers or local payment methods;
• Success — payment successfully processed, funds credited to balance;
• Failed — payment was not completed, funds not credited.
❗ While payment has Pending status, it is still being processed by the payment system and requires no action from the user.
How are transactions secured?
• Zanlo works only with licensed payment providers.
• The platform does not store bank card, account, or user payment details data.
• Data transmission occurs directly between user and payment provider.
• Each deposit is displayed in transaction history after processing.
Where to View Deposit History
Balance → Transaction History
Use the Deposits operation type filter to see all deposits and their current status.
When to Contact Support
My deposit was not credited. What should I do?
Before contacting support, check your deposit status. Each deposit request has a status displayed in transaction history:
• Pending — payment is being processed by the payment provider. This is a normal status, especially for bank transfers or local payment methods;
• Success — payment successfully processed, funds credited to balance;
• Failed — payment was not completed, funds not credited.
❗ While payment has Pending status, it is still being processed by the payment system and requires no action from the user.
Contact support through Help Center if:
• funds were debited by the payment provider;
• the deposit status remains pending longer than expected.
• status is Failed but funds were debited.
Before contacting:
• make sure funds were actually debited from the payment method;
• prepare payment confirmation (receipt, screenshot, or transaction ID).
Related Articles
Balance
Transaction History
Fees & Payouts
Withdrawals
Security & Integrity