If you have a question about your account, a payment, a prediction or how Zanlo works, contact the support team.
How support works
In most cases the AI assistant will help you sort out the current situation and give you the information you need.
If your question requires additional checks or the involvement of a specialist, wait for an agent to join the chat.
How to contact support
Open the Help / Support section in your account and create a request.
To help us look into the situation faster, try to describe the problem as precisely as possible from the start.
What to include in your request
Depending on the question, the following may be needed:
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a description of the problem;
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the name of the event or question;
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the approximate time of the transaction;
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the amount of the deposit, withdrawal or prediction;
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screenshots of the error or of the transaction confirmation;
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any other information support asks for.
Do not send passwords, confirmation codes or other data that could be used to log in to your account.
If the problem involves a payment
Be ready to provide proof that funds were debited or received, if this is needed to check the transaction.
In some cases support may ask for additional documents or information required by the payment or verification provider.
Response time
Response time may depend on how complex the question is and whether additional checks are needed.
Some requests related to payments, KYC, AML or event results may take extra time.
Important
Creating several requests about the same problem does not speed it up.
If your request is already being reviewed, any additional information will be added to the existing request.