In Zanlo you can delete your account, restore access if you lose it, or contact support if your access has been restricted.
How to delete your account
Account deletion is available in your profile settings.
Before deleting, you need to complete any open transactions and withdraw the funds that are available for withdrawal.
Once deletion is confirmed, access to the account may be terminated, and restoring the account may be restricted or impossible.
Some data may be retained for the period set by legal requirements, payment system requirements and data retention rules.
What to do if you lose access to your account
If you can no longer log in to your account, contact Zanlo support.
To restore access, you may need to confirm:
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the phone number or email linked to the account;
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the identity of the account owner;
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certain details about the account’s usage history.
Additional verification is used to protect the account from unauthorized access.
Why an account may be restricted or blocked
Access to an account or to certain features may be temporarily restricted or blocked entirely in the event of:
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suspected fraud;
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risks or violations identified through AML checks;
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the use of several linked accounts;
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the use of another person’s documents or data;
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the use of another person’s payment methods, accounts or payment details;
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a breach of the platform’s age restrictions;
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a breach of the rules of the referral or bonus program;
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the provision of inaccurate information;
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problems with KYC;
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suspicious payment activity;
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a breach of other platform rules;
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the need for an additional check.
In some cases access may be restricted until the check is complete.
What happens to funds during a check
During a check, certain transactions, including withdrawals, may be temporarily unavailable.
Once the check is complete, restrictions may be lifted, changed or kept in place, in line with the results of the check and the platform rules.
If a violation is confirmed, Zanlo may cancel the bonuses, rewards or payouts related to it, and apply other restrictions provided for by the platform rules.
Inactive accounts
If an account is not used for a long time and still holds funds, an inactivity fee may be applied to it, where this is provided for by the platform terms in force for the user’s country.
The amount of this fee, the period of inactivity and how it is applied are set by the current Zanlo terms.
We recommend that you do not leave funds in an account you no longer plan to use.
How to find out the reason for a restriction
If access to your account has been restricted, check the notifications inside the platform and the messages sent to the contact details linked to your account.
If that information is not enough, contact Zanlo support.
Additional documents or confirmations may be needed to review your request.