Zanlo provides tools that help users control their own activity on the platform.
The set of available restrictions may depend on the user’s country and the requirements of local regulation.
Which restrictions you can set
Depending on the settings available in your account, you may be able to set:
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deposit limits;
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limits on the use of funds;
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a temporary suspension of access to specific features;
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a temporary pause in using the account;
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self-exclusion for a chosen period.
The exact tools available to you are shown in your account’s Control Center.
How to set a restriction
Open the Control Center, choose the type of restriction you need, and set the available parameters.
Before confirming, check the period or limit you selected carefully.
Some restrictions take effect immediately after confirmation and cannot be cancelled until the set period ends.
What happens after a restriction is activated
Depending on the type of restriction you chose, some Zanlo features may become temporarily unavailable.
Predictions you have already made continue to be settled under their usual conditions.
Your available funds and transaction history stay linked to your account.
Self-exclusion
Self-exclusion temporarily restricts a user’s access to the platform or to specific features of it for a chosen period.
Once self-exclusion is confirmed, it may not be possible to cancel it before the set period ends.
The conditions and available self-exclusion periods may differ depending on the user’s country.
Can a restriction be changed once set
This depends on the type of restriction and the rules in force.
Some limits can be changed after the set period expires, while certain restrictions may be irreversible until they end.
The current conditions are always shown before you confirm a restriction.
Restrictions applied by Zanlo
In some cases Zanlo may temporarily restrict access to an account or to specific operations in order to carry out a security check, KYC, or a check on a payment operation, or when a possible breach of the platform’s rules is detected.
If necessary, the user may be asked for additional data or documents.
If you do not understand the reason for a restriction, contact Zanlo support.