KYC is the process of confirming a user’s identity.
It helps protect accounts, reduce the risk of fraud, and meet the requirements of payment and regulatory systems.
When KYC is required
On Zanlo, completing KYC is mandatory for withdrawals.
In some cases verification may be required earlier — for example, during a security check on your account, a check on a payment operation, or when certain limits are reached.
How to complete KYC
Open the verification section in your account and follow the instructions.
Depending on your country and the provider’s requirements, you may need to provide:
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an identity document;
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a photo or selfie check;
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proof of address;
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additional information to confirm your identity.
The set of required data may differ from country to country.
Why KYC may fail
A check may be rejected or sent for additional review if:
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the details on the document do not match the details on the account;
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the document is invalid or has expired;
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the photos of the document or of your face are not clear enough;
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part of the information is unreadable;
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further confirmation of identity is required;
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the check does not meet the provider’s requirements for your country.
If this happens, follow the instructions on the screen or contact support.
How long the check takes
In most cases the check is completed automatically.
Sometimes an additional manual review or extra documents may be required.
The timeframe depends on your country, the type of check, and the verification provider.
Where documents are stored
Zanlo does not store the documents uploaded for KYC.
Documents are checked and processed by specialized verification providers in line with their own data processing and protection rules.
Can you use someone else’s documents
No.
KYC must be completed by the account holder, using their own valid documents.
Using documents that belong to someone else, have been altered, or are inaccurate may lead to an account restriction or block and to the cancellation of related operations.
What to do if there is a problem
If verification does not go through, or the status stays unchanged for a long time, contact Zanlo support.
Be ready to provide additional information if it is needed to complete the check.